Thank you for shopping with Pacific East Mayfield Inc. We aim to ensure your complete satisfaction with every purchase. Please review our refund policy carefully before making your order.
1. Returns
Our return policy lasts 30 days from the date of delivery. If 30 days have passed, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include proof of purchase (invoice or receipt).
2. Non-Returnable Items
Several types of goods are exempt from being returned, including:
Customized or special-order massage chairs
Opened kitchen appliances or used items
Gift cards and promotional items
Items damaged by misuse or improper installation
3. Refunds (If Applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5–10 business days.
4. Late or Missing Refunds
If you haven’t received a refund yet, please first check your bank account. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at shingruan@yahoo.com.
5. Exchanges (If Applicable)
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please email us before sending your product back.
6. Shipping Returns
To return your product, please mail it to:
Pacific East Mayfield Inc
1553 East 30th Street, Cleveland, Ohio, 44114
You are responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if prepaid by us.
7. Contact Information
For any questions regarding returns or refunds, please contact us:
